An applicant must make a written application to the "custodian." § 10-614. "Custodian" is defined in § 10-611(c) to mean the official custodian or any other authorized individual who has physical custody and control of a public record.
Request must be made to custodian of the government entity that has the record desired. Custodian means "the governmental officer or employee who in the normal course of his or her duties has access to or control of public records." 950 CMR 32.03. “Records custodians should use their superior knowledge” both “to assist the requester in obtaining the desired information” and “to ensure that the request is delivered to the appropriate party,” and therefore custodians should forward requests (or portions of requests) to the appropriate parties for a response. Guide to the Mass.
The Act states that “written request[s] must be addressed to the open-records officer” that agencies are required to designate under the Act. If such a request is directed to some other agency employee, such employee “shall be directed to forward requests for records to the [agency’s] open records officer.” Section 703.
The Act sets forth how “open-records officers” are established and their responsibilities.
This depends on the agency, but generally FOIA responsibilities are not assigned to specific offices. A "public body," however, must actually receive a FOIA request in order to trigger any legal obligation to make requested records available. Del. Op. Att'y Gen., No. 04-ib04 (Feb. 5, 2004).